It's the Most Wonderful Time of the Year!

It's the most wonderful time of the year

With the kids jingle belling

And everyone telling you "Be of good cheer"

It's the most wonderful time of the year

It's the hap-happiest season of all

With those holiday greetings and gay happy meetings

When friends come to call

It's the hap- happiest season of all

Lyrics by George Wyle c. 1963

Unfortunately, at work, this is probably also The Most High Stress-ful Time of the Year. There’s a seemingly endless list of things to do to wrap up the calendar year, and in many cases, the fiscal year. At the same time you have important demands put on you by your family and friends, you are racing the clock to finish a list of time-sensitive goals at work.

Time has run out. You have to account for your goals for the year, and document accomplishments for the boss’s review. It’s important to complete performance reviews for all of your team members, which requires time and thought, and a lot of paperwork. HR is asking for your evaluations for dispersal of bonuses. You probably have to be in a position to report your actual spending compared to your departmental budget. It’s time to bestow thoughtful gifts to your management team, and send corporate greeting cards to vendors. There’s the holiday gathering sponsored by the company, and the lunch, happy hour, and dinner invitations from colleagues and business partners – numerous opportunities to eat and drink to excess.

To add a little additional pressure, your vacation begins in a few days, you still have shopping to do for your loved ones, you need to pick-up your in-laws from the airport, and you might be coming down with the flu. Sigh.

So what do you do? At this point, you power through it, like you do every year. Then you promise yourself to do things differently in the New Year. You make this pledge:

NEXT YEAR I WILL...
Update my goals and accomplishments monthly,
Keep quarterly notes about employee performance,
Prepare regular budget reports comparing my budget to my actual monthly spending,
Shop early for gifts for my management team,
Delegate holiday cards to an assistant,
Show restraint in my holiday diet and beverage consumption,
Get lots of sleep and pace myself for the December grind,
&
Be thankful I am so busy and gainfully employed!

Happy Holidays, and good luck closing out 2011.

Deadlines: Paralyzing or Energizing?

The U.S. Congress is facing a looming deadline that has serious economic consequences. We are up against the debt ceiling, and if they can’t agree on and ratify a viable plan by August 2nd, we will default on our debt. It remains to be seen how this challenge will be addressed, and whether the political issues can be put aside for the good of our country and its people.

We all face deadlines in our lives. They may be as simple as paying our utility bills or filing our taxes by April 15th. Many are more complex, such as finishing a big project at work that has hundreds of moving parts. Some people react to deadlines in a positive way, and others fight against them all the way.

You may be motivated by deadlines, finding energy and focus in the challenge. This is a healthy reaction to the stress imposed by a due date. Good for you!

But for some, facing a deadline can have an unfortunate paralyzing effect that is counterproductive. That reaction comes from being in a state of panic. Symptoms are avoidance of the work, a tendency to toil aimlessly on manageable tasks that don’t really contribute to the main goal, wasting time trying to move the deadline, or some form of howling at the moon, “Why me? What am I going to do?!” In this case, it’s critical to stop wasting time and energy.

• First, validate your deadline. Is it self-imposed and somewhat arbitrary? If imposed by someone else, find out whether it’s absolute, or can be changed without meaningful consequences.
• If you are in a serious time crunch, boil down your goal to a realistic absolute minimum. What can you do that meets the specific requirements without adding a bunch of bells and whistles?
• Ask for help, if without assistance you will miss the deadline. Be sure you can articulate exactly what type of help you need.
• Work with people, not against them. You can’t afford to allow office politics to get in your way.
• Keep your boss apprised of your progress, so they know if they need to step in.

Meeting a hard deadline may require the investment of extra hours or days of work. You can push through the challenge if you believe it’s important and the finish line is in sight. (Sure hope our politicians can do the same.)

Accomplishment Beats Anxiety

I am a Master Procrastinator, a trait which I manage to balance by being also being the Get-It-Done Queen. This unholy marriage of characteristics occasionally generates stress, but it also gets my blood pumping! Over time, I have learned specific techniques that help me conquer unpleasant or difficult tasks in a systematic way.

1. MAKE A “TO DO” LIST. Getting all that stuff in your head documented helps convert vague worry into concrete action.

2. CATEGORIZE AND PRIORITIZE what you need to accomplish. Push aside those items that don’t need attention right now, and bump the critical things to the top of the list.

3. IDENTIFY DEPENDENCIES. “I have to complete Item C before I can do Item D.”

4. CREATE A DETAILED OUTLINE OR PLAN for any complex items, breaking them down into smaller tasks. This step is important to help you avoid being overwhelmed with any single challenge.

5. ASSIGN DUE DATES to major milestones. Be realistic but also aggressive.

6. RECRUIT RESOURCES to assist you, if needed.

7. KNOCK OFF SOME LOW-HANGING FRUIT. There may be a few really easy/quick things on your list, like making a phone call or scheduling a meeting. Do a few of those right off the bat, to get you kick-started and give you a sense of accomplishment.

8. REVIEW YOUR PLAN DAILY to stay focused. Make sure you are continually making some forward progress.

9. UPDATE YOUR PLAN STATUS REGULARLY. It will help to see concrete evidence that you are making progress.

Are you facing something today that you are dreading? Diffuse the effect worry has over you by defining your tasks and tackling them head on. Accomplishment triumphs over Anxiety.

When Do You THINK?

Most of us are relentlessly connected to business today, via email, text messages, IM, cell phones. With wireless coverage almost everywhere, now including many flights, we can be away - but rarely truly disconnected.

It's fantastic to be able to be so productive - to respond to a business associate's or client's inquiry immediately. But it has become very difficult to know when and how to draw the line between work and personal time. You can't help but glance at your Blackberry or iPhone when your boss causes it to buzz at 8:30pm. Do they expect a response tonight, or can it wait until morning? Won't you seem more efficient if you answer right away?

The danger is that responding to and fending off random communications fragments focus and results in poor prioritization of energy and efforts. When do you have time to THINK? Just think? When do you make task lists, document plans, research ideas, read work published by thought leaders, bounce concepts off a team, and/or brainstorm?

This week, try carving out some thinking time. Turn off your cell phone, shut down email for a while, and turn down some meeting invitations. Block out your calendar for 2 or 3 hours and clear your mind for some productive thinking. Wrestle a tough problem to the ground. Write a detailed, thoughtful report of which you can be proud. Document a plan. Birth a creative idea.

Take a deep breath. Disconnect. Think. Be really productive.

Time for a Mid-Year Review

It’s already July. Half of the calendar year is gone. You know what that means, don’t you? It's time to assess what you have accomplished at work so far this year, and how you are going to make the most of the next six months. Although the year is only half gone, the time has come to start making plans for 2011 goals and budgets, so you'd better be sure you have 2010 solidly in hand.

Don’t let another month go by before doing the following:

REVIEW SPENDING & REMAINING BUDGET: Figure out whether your expenses are falling into line in comparison to your budget. Determine whether the pace of your spending will keep you on track through to the end of the year. Did you budget major expenses that you do not have a solid plan to spend? Have you earmarked your capital expenditures for action? If your goals changed in a way that affects spending, figure out whether you need to “give back” any approved funds. Remember, although being grossly under budget may come as a nice surprise to someone in your finance department, it reeks of bad planning – just like being over budget. Make whatever adjustments are necessary to put you in line at the end of the year. If approved mandates have pushed you over budget, make adjustments in other categories if possible, or be sure that all the right people are aware of the impact of the coming discrepancy.

ASSESS PROGRESS AGAINST PERFORMANCE GOALS: You committed to achieving specific things this year. Have you kept your eye on the ball? Are you accomplishing the things you must accomplish, or spending too much time on things you find more appealing? Be realistic when analyzing how well you are doing toward meeting your goals. Document proof of what you have achieved. If you need to realign your daily efforts with your goals – do so now, because October/November will be too late. Post your goals somewhere you can’t help but see them every day. If you’re stuck in the mud – find help from a mentor or a supportive colleague.

PROVIDE FEEDBACK TO EMPLOYEES: Your team members deserve structured feedback more than the once a year they get a formal review. Schedule opportunities to touch base with all your direct reports during the middle of the year (assuming you are still several months away from their performance review). Your goal should be to give honest feedback, coaching, advice, and/or direction that allow them to make any necessary adjustments BEFORE their formal review. No one should be blindsided about issues at the end of the year when decisions are being made about performance ratings/rankings and pay increases based on merit.

SEEK FEEDBACK FROM YOUR BOSS: Touch base with your supervisor to be sure his/her expectations are still in line with your plan and goals. This is the time to know if you need to change gears or refocus your energy and efforts.

Dive into the rest of this year armed with a renewed sense of planning. Don’t let the second half of 2010 get away from you!

Plan B

When you are responsible for devising a plan with specific goals in mind, you are wise to consider multiple options before identifying your preferred approach, or your "Plan A".  And when you have a Plan A, you should always also have a fully-developed Plan B.

Plan B is an alternate approach to achieving your target goals.  Why is Plan B so important?  Because variables beyond your control may make your cherished Plan A suddenly impossible, undesirable, or impractical.  Plan B is a form of risk management.  Your ability to apply proactive analysis in a way that supports flexibility and responsiveness will promote confidence and respect among your stakeholders. When you run into a roadblock, Plan B allows you to take another route, without skipping a beat.

Plan B should evolve organically, as a result of having an open mind and accepting ideas and input from your team, colleagues, mentors, stakeholders, consultants, and your boss.  There is always more than one way to address a challenge - and there are usually several "best" ways.  Assess pros and cons, cost, risk, resources, scope, and projected results.  The best options will become clear.  You and your team together should determine Plan A.

Spend time on preparing a case to support your choice.  What was your thought process?  Why did you make the decisions you did?  Explain why you rejected unformed Plans C, D, and E.  You may want to reserve Plan B in your pocket, in case the decision-makers have an unexpected bad reaction to your Plan A.

This brings to mind an exchange I had with my boss some years ago.  I presented my Plan A for his review.  Upon receiving his approval, I picked up a piece of paper on which I had outlined Plan B and ripped it into small pieces.

BOSS:  What was that?
ME:  That was Plan B.
BOSS:  Why didn't I get to see that?
ME:  Because you approved Plan A.  Trust me; Plan A is a much better solution.

Have a well-conceived Plan A, backed up by a viable Plan B.  Hopefully, you will need to go no farther.