The Humanity of Leadership

A question endlessly explored by MBA programs, training seminars, self-help books, and (lately) LinkedIn postings is, “What makes a good leader?” An answer rarely seen is, “Humanity”. The end of the year is a good time for leaders to open up a little more than usual, and show a less officious side of themselves. Set the tone for the coming year by being thoughtful, demonstrably appreciative, empathetic, and truly interested in those around you. This is a busy time of year, for everyone – including businesses. There are performance reviews to conduct, budgets to balance, annual goals to appraise, and expense reports to file. In addition, everyone has personal activities distracting them, including the holidays, family gatherings, shopping for gifts and special meals, and dealing with what Mother Nature chooses to deal out. It’s easy for everyone to be so busy that the year ends with only a collective exhausted sigh. As soon as it’s over you are leading the charge toward new goals, fresh projects, and more pressure. True leaders must halt the wheels of industry long enough to show some humanity. Make sure your team’s accomplishments for the year are applauded. Celebrate the achievement of goals. Take time to visit with individuals. Ask them about their family, their health, and how they are celebrating the holidays. Thank them for something specific they did this year that made a difference. Reach into your pockets (not company coffers) and give gifts, host a meal, or invite your team to your home for a gathering. This is the time of year to pull out the stops and show you care. These kindnesses, this humanity, will go a long way toward building a connection with your work colleagues, your persona as a leader, and loyalty to your company. Last week, my husband and I went to see a stage version of Dickens’ “A Christmas Carol”. As always, we smiled throughout Fezziwig’s joyous office party. It was enthusiastically enjoyed by the young Scrooge, and wistfully recalled by him in his travels with the Ghost of Christmas Past. In contrast, there was Scrooge’s business partner Jacob Marley. Remember this?: JACOB MARLEY: In life, my spirit never rose beyond the limits of our money-changing holes! Now I am doomed to wander without rest or peace, incessant torture and remorse! EBENEZER: But it was only that you were a good man of business, Jacob! JACOB MARLEY: BUSINESS? Mankind was my business! Their common welfare was my business! And it is at this time of the rolling year that I suffer most! Apply a good dose of humanity to your role as a leader, during the holidays and throughout the year.