27 June 2011

Practical Austerity

Global economic conditions have forced the widespread adoption of austerity programs – not just within governments, but also corporations, small businesses, and individual households. Greece’s complex financial issues are constant fodder for world news, and our U.S. government is knotted up in bi-partisan debate over a stunning spend rate that continues to increase the national debt. Most financial struggles have a lower news profile than these stories, but they all have a few things in common from which we can learn.

Managing financials requires a great deal of practicality and discipline. Budgets must be well-conceived and realistic. Actual spending should be governed by the budget, and not obscured via accounting smoke and mirrors. When revenue is down, expenses must be cut. Difficult decisions have to be made by leaders that carefully consider the short and long term impact of available options for action.

Few are fond of operating in an austere environment. Merriam-Webster defines “austere” with words like “cold”, “somber”, “grave”, and “unadorned”. It sounds like there should be little room for fancy expense account meals in an austere budget, doesn’t it?

When money is tight in our own households, we eat ground chuck instead of choice steak, vacation at home instead of flying abroad, combine errands to conserve fuel, use coupons to stretch a dollar, do our own mani/pedis, postpone large purchases, repair electronics instead of replacing them, and mend clothing to avoid buying new. Credit cards are cut up or put away to avoid undue temptation.

Small businesses modify their business plans to stay afloat. They postpone growth, operate with a skeletal staff, renegotiate rents, forge cooperative partnerships, and get creative with marketing. They make the changes necessary to stay in business, even if they are painful.

We hope that big business and government leaders have the courage to apply the practical austerity we employ in our smaller-scale finances. Instead of tolerating posturing to protect executive positions and privilege, let’s hold leaders accountable for making the difficult decisions for the good of employees, stakeholders, and citizens.

20 June 2011

Why Non-IT-Centric Corporations Need IT MarCom

I spent the last five years of my career in Hospitality Technology in IT Marketing and Communications. Not long into that newly-created position, I discovered that an IT MarCom department was an unusual beast within a corporation whose primary business is not technology. This was made obvious to me when I spoke as part of a panel at a conference hosted by Forrester Research, where the concept was clearly foreign to many of the IT executives who attended.

How can an IT Marketing/Communications department benefit a non-IT corporation?

1. INTERNAL COMMUNICATIONS: Large corporations often have large IT departments, with their own complex internal organizational structures. The team may be geographically dispersed. An internal communication strategy enhances employee engagement, promotes visibility and understanding of strategic goals, illustrates the beneficial impact of IT work on the core business, and improves team member loyalty and retention.

2. POSITIONING IT PRODUCTS AND SERVICES AS A COMPETITIVE ADVANTAGE: Although technology is not the core business, it assuredly supports the strategic and operational efforts of the core business. If IT products and services are innovative and robust, they are providing a competitive advantage. IT MarCom is responsible for creating a compelling message to make that clear.

3. PACKAGING IT PRODUCTS AND SERVICES FOR IMPLEMENTATION: IT software engineers design and develop technology solutions. They are not well-equipped to brand products, or to articulate benefits or market technology in a way that will encourage acceptance by the target audience. Expert assistance in this effort can make all the difference in the successful adoption of new technology.

4. EDUCATING CORPORATE EXECUTIVES: IT makes a big contribution to the success of the business, and needs organizational and financial support from the executives who control funding. The more they know about what IT has done, is doing, and can do for them, the less IT will be vilified as a necessary evil. IT should be welcomed into the inner sanctum of strategic planning.

5. GATHERING ACCOLADES: An IT MarCom group can pursue recognition for technology products and services. Imagine winning a high rank in Computerworld’s “Best Places to Work in IT”, being among the top of the “InformationWeek 500”, achieving CXO Media’s “Enterprise Value Award”, or even bringing home a MarCom or Telly Award for your IT department. Along with a morale boost to IT, the entire corporation gains prestige and credibility with these awards.

Large IT departments need their own MarCom group to give technology and IT team members the focused attention and the identity they need to be successful.

If your company needs IT MarCom assistance, Haropulos Bailey Consulting can help. Contact us via email at habaconsulting@comcast.net.

13 June 2011

Weiner's No Leader - and No Boy Scout

I can’t let the subject of Rep. Anthony Weiner’s indiscretions pass without commentary. As disgusting as I find his sexually-charged internet photos and texting to be, the bigger issue is his stupidity and cowardly lies. Weiner is a U.S. Congressman! He was elected to be a leader and a champion of the people he represents. He is also a husband and, unfortunately, reportedly soon to be a father. I am very sad for his wife, who must not have known the darker side of Weiner’s character when she married him just 11 months ago.

Democratic leadership will most likely find a way to force Weiner to resign. If they don’t, however, and the people of New York choose to allow Weiner to continue as their representative in the House of Representatives, then their Congressman is a man who takes semi-nude, narcissistic photos of himself with his cell phone, holding his business with just a towel obscuring the details. Make no mistake – Weiner will be forced to resign. He will have to tuck his wiener between his legs and join the ranks of former politicians disgraced by sexual misconduct. Maybe his wife will keep him, but the House shouldn’t.

Some hold the opinion that “private” behavior is unrelated to Weiner’s political suitability. To that I say:

(1) Representative Weiner lied about his sexting activity, therefore
(2) He is a Liar, and
(3) He will lie about other things.
(4) He cannot be trusted.

Since 1789, the U.S. House of Representatives requires a swearing in oath. The oath was updated in 1884: “I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic; that I will bear true faith and allegiance to the same; that I take this obligation freely, without any mental reservation or purpose of evasion; and that I will well and faithfully discharge the duties of the office on which I am about to enter: So help me God.”

Maybe it’s time we enacted an enhanced oath with elements from the Boy Scout Oath: “On my honor I will do my best to do my duty to God and my country and to obey the Scout Law*; to help other people at all times; to keep myself physically strong, mentally awake, and morally straight.”

Anthony Weiner, we shouldn’t allow anyone to follow you. You do not deserve to be a Congressman, or a Boy Scout.


06 June 2011

How Much is Too Much?

There were stretches in my career when I gave almost more than I had to my employer. I traveled constantly, pulled all-nighters, worked seven days a week, and worked around chemotherapy treatments when I had cancer. I always felt like it was worth it. However, I married at thirty-five, never had children, and retired from corporate life at fifty-two. My situation is not the norm.

In this era of high-unemployment and high expectations for productivity, how do you decide whether your professional efforts are worth the personal cost? There is no definitive answer, but I can spotlight some warning signs that fall into two major categories:

YOUR HEALTH IS SUFFERING

• You don’t get enough sleep, because you have some degree of insomnia. Your work responsibilities intrude into your “offline” thoughts and don’t allow you to relax.
• Weight gain is an issue, for a number of reasons. For example, you eat out too much because of travel, or you get home too late to make a decent meal, or you are seriously hating life and feel like you deserve to eat what makes you happy.
• You “don’t have time” to work out.
• Digestion issues plague you. Indigestion, constipation, diarrhea, heartburn, and/or ulcers.
• Self-Medication issues, including over-consumption of alcohol or painkillers, which you “need” to relax.
• You ignore worrying symptoms, because you would rather not know if you have a serious health issue.

YOUR RELATIONSHIPS WITH LOVED ONES ARE AFFECTED

• Your most important relations are jeopardized. Specifically, you don’t have enough quality time to spend with your significant other – intimately, socially, or at leisure.
• Family events just cannot get purchase on your calendar, because of work commitments.
• You rarely get to see your children play, perform, or achieve, although they are rapidly growing up.
• Birthday, Anniversary, Graduation, and Confirmation wishes are missed or belated, because you just can’t keep up.
• Vacations are paid time off that is sacrificed. There is no time.
• You are ALWAYS “connected” to work, via email or text messages. Your boss expects an immediate answer.

There should be boundaries to employment’s intrusion on your personal life. There may be an exception if you are a CEO or an Executive Vice President (in which case you ARE your job). How much of your life blood do you plan to sacrifice for a paycheck? Sometimes, there is a point where too much is asked. That is the time to explore alternatives for your life and your loved ones.

30 May 2011

Welcome Veterans Home - With a Job

On this Memorial Day in the United States of America, we remember those who served their country and made the ultimate sacrifice. They weren’t able to reunite with their friends and families to enjoy the rest of their lives. Our veterans who come home should be embraced and thanked for their service. One way we can welcome them back is to hire them into the civilian workplace.

Those who serve weren’t away on vacation. Veterans have trained and worked hard under the auspices of the military. They are seasoned, valuable resources with unique experiences. Hiring managers should consider these “Top 10 Reasons to Hire Veterans”, originally identified in 2010 for “Veterans Today” by Capt. Benjamin Jones (with my commentary added).

1. Accelerated Learning Curve: Veterans are used to learning new things quickly, and putting them into action without fuss. They may have a positive influence on your productivity/

2. Leadership: The military has a strong focus on developing leaders. Veterans also understand how to operate within a organizational leadership structure

3. Teamwork: Where is teamwork more ingrained than within a military troop? Survival may depend upon it.

4. Diversity and Inclusion in Action: Our armed forces are very diverse in race, ethnicity, religion, gender, and geographic origin. They often have experience with and respect for cultures in other parts of the world.

5. Efficient Performance under Pressure: As stressful as your job may be, have you ever had to do it while enemies are dropping bombs on your workplace? Probably not, unless you are a veteran yourself.

6. Respect for Procedures: Our military is famous for documenting and applying SOP, or Standing Operating Procedures. Veterans understand the value of quality control via SOP.

7. Technology and Globalization: Service personnel are usually aware of technical trends and their application in an international, multicultural environment. They may have valuable specialized experience in a technical discipline.

8. Integrity: Many veterans have a trustworthy sense of right and fairness. Sometimes this is supplemented with useful security clearances.

9. Conscious of Health and Safety Standards: Military training provides an awareness of health and safety protocols for self and others, which translates well into the workplace.

10. Triumph over Adversity: Experience in the Armed Forces develops maturity, strength, and determination. Individuals who have served in combat are good at putting petty office politics and distractions in their proper perspective and focusing on important objectives.

If you are a hiring manager, work with your Human Resources representative to insure that Veterans are included in your candidate pool. Take advantage of you opportunities to hire a hero.

23 May 2011

Things Your Boss Secretly Hates About You

Hate is such a strong word; but just as you sometimes hate your boss – they hate you back for the annoying, thoughtless, obstructive things you do. Many times, they swallow their most base reactions and don’t tell you about them. If your boss is highly evolved, you may have heard some of these criticisms as feedback or in a counseling session. Assuming that your boss is a reasonable human being and a fairly good supervisor (a big assumption, I know), try to avoid these behavior pitfalls in the workplace:

When the going gets tough, your boss expects to see you exhibit a sense of urgency. Otherwise, they are afraid that you don’t “get it”. That important assignment with a time deadline requires you to scurry/make haste/haul ass. Why are you still standing there?

Please don’t put your future entirely in your boss’s hands, expecting them to orchestrate your career. You must articulate your own career goals. Your boss is neither your parent nor your guidance counselor. Stop looking at them with those big, trusting eyes. Carve out your own career and ask for the help they can reasonably provide to achieve the goals you have defined for yourself.

Hard and competent work will lead to rewards. When promoted, the last thing you can allow yourself is to take on an “I’ve Arrived” attitude and downshift to a lower gear. Learn that you must keep working hard to maintain your position and your reputation. Otherwise, you have proven to your boss that they made a mistake in judgment about you.

It can be valuable to offer a “Devil’s Advocate” perspective on a proposed approach to solving a problem. But nobody likes a constant hole-poker. Bring ideas and solutions to the table, not just more problems.

Your boss is often your mentor too. When you don’t appreciate that and verbalize your thanks, your boss wonders if their efforts are just trickling down a rat hole. That makes them wonder why they try.

A last bit of advice… Keep asking how you can work on your weaknesses. You may actually get some good advice.

If you liked this posting, you may also be interested in: Get Past the Hate.  It includes constructive ideas about how to improve relations with your boss.

16 May 2011

Champion Golfers are like Successful Executives

K.J. Choi won the Players Championship at TPC Sawgrass yesterday, coming from behind to defeat David Toms in a sudden death playoff. Graeme McDowell, who had been leading at the beginning of the day, faltered badly and ended up tied for 33rd.

Watching the tournament on TV was entertaining. The field was very competitive, with numerous pros within reach of the win. The course at TPC Sawgrass is a brutal challenge, laced with water hazards, insidious little pothole bunkers, and dastardly-sloped greens. The elite golfers were not immune to sending balls crashing through foliage or splashing into water. As good as they are, they still succumb to some of the same challenges we have as amateurs.  Don't you just love that? 

The attributes that champion golfers exhibit would serve them well should they decide to make a switch to a corporate boardroom. Perhaps that’s why so much business is done on the golf course…

SKILL IS ESSENTIAL: Some are natural-born golfers/leaders. Everyone has to hone their skills to be successful in the long term.

BE PREPARED: Golfers practice, work with coaches, collaborate with their caddies, and continue to develop their skills between tournaments. Preparation is a key to success in the corporate world. It fosters consistency, stability, and trust.

PERSISTENCE PAYS: K.J. Choi lurked one stroke behind David Toms for much of the final round of the Players Championship. He was in position to take advantage of a misstep by Toms to win the whole tournament. A flash of brilliance rarely wins the day – it takes focus and persistence to be a consistent winner in life.

VISUALIZE YOUR GOAL: If you don’t know where you are going, you won’t know when you get there. Golfers always shoot to a target. Executives must have specific goals.

PLAY BY THE RULES: Golf has an extensive and detailed rule book. You must know and adhere to the rules, or face costly penalties. Some rules in business are less clear, but breaking rules in a corporate environment can get you fired, or even prosecuted and sent to jail. (Ask Raj Rajaratnam.)

MOVE ON FROM MISTAKES: The landscape on a golf course offers many opportunities to make bad shots. A golfer must be able to recover and move on to the next shot and the next hole. Executives make honest mistakes too, and must be able to regroup, learn from their mistakes, and move forward.

STYLE & CHARISMA COUNT: The media was clearly enamored with Graeme McDowell’s ease and charm during interviews. As a result, they treated him kindly when he lost his command of the lead on Sunday. Relationships matter.

If you enjoyed this post, you may also like:
http://habaconsulting.blogspot.com/2010/08/arnold-palmers-etiquette-wisdom.html